FAQ
Order Information
Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.
Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours).
We want you to be happy with your purchase,If you are not completely satisfied, you can return the product to us and we will either replace it or give you a full refund, subject to the below terms.
1.Unwanted items
You can return the product to us within 30 days of purchase date:
- IF it is undamaged or unused with the original labels and stickers attached.
- IF it is not missing any accessories or parts.
- IF it still has the original packaging, undamaged.
2.Products damaged on delivery
Should a product be damaged or missing any parts at the time of delivery, please notify us within 7 days of such delivery by logging a return on the website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will either fix, refund or replace the product. (If there is stock and if the product can be fixed)
187 Edison Cresent,
Centurion,
Gauteng,
0157
Shipping Information
You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.
Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.
Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours) with a ‘VIEW AND TRACK YOUR ORDER’ button included.
If you click this link, you’ll be taken to a page where you’ll find your tracking number and courier. You can then use this tracking number on the courier’s website for accurate updates!
Your tracking will continue to update as your parcel makes its way to you.
If you are unable to locate this email, you can enter your order number at the bottom of our website.
Simply click on ‘Track My Order’ under the ‘Information’ section at the bottom of our website to view your latest delivery updates. You’ll just need your order number.
You can find a list of delivery timescales and prices per country here.
Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear.
Once you click your preferred option, you’ll also see an estimated delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery.
Need help? Please get in touch by simply clicking the icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!
Polly the bot will be more than happy to assist you with your order.
If you reside in the UK and your order is over £40.00 you will qualify for free shipping!
We also offer a Premium Delivery Subscription which costs £9.99 per year for Unlimited Next Day Delivery for UK customers
Received the above error message? This will be because the information doesn’t match up to your order.
Here are some top tips to requesting your return:
- Your order number / ID needs to be in this format: OP000000UK or OP000000US – we recommend referring to your order confirmation email or logging into your account to find this.
- Use either your email, postcode or phone number. Don’t include them all.
If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead!
You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.
Support Information
If you reside in the UK and your order is over £40.00 you will qualify for free shipping!
We also offer a Premium Delivery Subscription which costs £9.99 per year for Unlimited Next Day Delivery for UK customers
Received the above error message? This will be because the information doesn’t match up to your order.
Here are some top tips to requesting your return:
- Your order number / ID needs to be in this format: OP000000UK or OP000000US – we recommend referring to your order confirmation email or logging into your account to find this.
- Use either your email, postcode or phone number. Don’t include them all.
If you haven’t received a confirmation email, there may be a spelling mistake or you used a different one instead!
You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie – please refer to “Product Details” for more information).
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.